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Frequently Asked Questions

General Questions

Are there any hidden costs?

No. There will be a one off fee to list your property on the website and absolutely no commission or additional charges once your property is sold or let.  If you wish to have a for sale or to let board this will be an extra charge of £25 but will not be ordered unless requested by you.

Do you guarantee to sell or let my property?

Unfortunately there are no guarantees but you property is available to be seen by millions of people using the internet.

Do you cover all areas of the UK?

Yes. Properties throughout the UK can be listed.

How do I list my property on your website?

For a comprehensive step by step guide from registeration to listing your property please click here.

Can I amend my details after they are published on the website?

You will be able to update your property listing by logging into your online account.

In fact we encourage you to update your property details as and when any significant changes have been made to your home, for example double glazing fitted or a new kitchen installed etc. You could also upload new photographs to reflect these changes.

When do I pay?

You will need to pay prior to your property being listed on the website. There is the ability to pay securely by PayPal account , however you are able to start work on your property listing prior to this, which will be held offline until payment is made. 

Are discounts available for multiple properties?

Discounts are available if you have numerous properties you wish to add to this site. Please contact us for further information.

Are my details secure?

Yes.  We do not record any of your payment details (such as credit card numbers): these are all managed exclusively by our payment processors using systems protected by the highest security.  All sensitive payment-related information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available), stored on servers and heavily guarded, both physically and electronically, connecting to the internet only indirectly, via dedicated firewall servers.

Within our listings, we only publish the street location, not the full address with the property number.  We do not pass on your details (such as telephone number) to any other members: if you send a message to another member, they will just be able to see your name as you have entered it on our systems.  The only other information they can obtain is whatever you choose to tell to them.  Please be sensible and only divulge any personal information where it is necessary and you are confident trusting the person you are communicating with.  If you have any concerns about any member using this system, please contact us.

How long will you advertise my property?

Your property will continue to be advertised until your property is sold or let. You need to keep us informed of developments, particularly if you accept an offer and/or exchange contracts.

We aim to review customer accounts annually to check your contact details are correct and that the property is still for sale or let. If you do not verify these details, or if we have good reason to believe the property is no longer for sale or to let, then your property may be removed from the site.

I have an offer on my property what do I do now?

Once you have sold your property, you will then need inform your mortgage company (where a mortgage is required) and instruct a Conveyancer to deal with the legal side of your move. You will also need to arrange for a survey to be carried out on the property you are purchasing, the mortgage lender will have their own reputable surveyors. Once you exchange, usually 2 to 3 months after the point of offer acceptance, depending on the size of your chain, you will need to arrange the day of your move.

If you would like our recommended Conveyancer to give you a call with a quote, this would usually be on the next working day.  Simply fill in the details here. You will need to leave your full name, address and daytime telephone number and will be contacted within 24 hours.

What do I need to know before I list my property?

How do I value my property?

Most people have an idea of the value of their current home or how much you feel your property is worth. This knowledge can be gained from the value of properties for sale or being sold in your street. If you are unsure and would like further guidance please go to www.nethouseprices.com or check you local property paper.

Why do I need a For Sale sign?

A For Sale sign advertises your property to local buyers and non-internet users. You will almost certainly miss potential buyers if you do not have one.

A regulation size board is provided free of charge, and delivered to your home. It allows you to include your telephone number and your unique web reference number so that buyers can go direct to your property page. 

You will need a post to mount your board, which can be affixed to a garden fence or used with a ground spike. Posts and grounds are not supplied, but are available from most hardware shops.  If you would prefer us to professionally erect a board on your behalf this can be arranged for an additional fee.

HIPs - do I need one?

Home Information Packs are required for all homes in England and Wales.

If you would like a quote from our recommended provider please contact us. You will need to leave your full name, address and daytime telephone number and will be contacted within 24 hours.

Currently using an estate agent?

Can I still list my property on your site if I am currently using an estate agent?

It depends on the contract you have signed, most estate agents have a Sole Agency contract and online home advertising or private newspaper advertising does not automatically affect this.  We allow you to list your property to achieve a private sale, we do not receive any contact from prospective buyers and so are not an estate agent.  You usually only have to pay commission if your agent or another agent introduces a buyer.  You may wish to check the wording in your contract as you may have signed a Sole Selling Rights Contract (see below)

What if I am signed to a Sole Selling Rights Contract?

A Sole Selling Rights Contract means that the estate agent can charge commission even if they do not introduce the buyer.  So you may have to pay the commission in this instance.  Taking all in to account though, even if you do get a private sale after listing your property on our website, you will only have to pay a maximum of £75 more that you would if your agent sold it. You need to decide for yourself if you wish to go ahead under this basis. 

Should I tell my estate agent?

We would always suggest speaking to your agent to confirm the terms of your contract and where possible ask them to amend your contract to state that they will not charge you any commission you agree a private sale.  This may also be the push they need to take a more active approach in trying to get you a buyer.

Contact Us

If you would like to get in touch with any questions, comments or suggestions, please feel free to contact us for friendly support.